Pureguilt ships Monday through Friday and strives to ship all orders from our facility within 1-2 business days of your purchase. For shipping itself you should expect the Shipping Carrier to take up to 5 additional business days to deliver your package. You will receive a shipping notification email, which includes your tracking number, when we ship your order. However, due to large order volumes around the holidays, special events, weather conditions, or circumstances beyond our control, your order could be delayed for a few more days. If you need your gear by a specific date, please contact us, and we will do our best to accommodate you.
International orders are shipped by USPS, DHL or UPS and will be shipped out to you within 1-3 business days. Depending on the service chosen, transit times can be anywhere from 2 to 10 business days.
We do not have a reship policy for international orders. We do assume that all clients are aware of their own countries laws and therefore you are responsible for dealing with your countries customs.
Please know your own import regulations before ordering. It is your responsibility.
Pureguilt strives to offer excellent customer service to every client. High quality products are our pledge and to make you happy is our goal.
Pureguilt has a 30-days returns policy. Return it within 30 days of receiving it, and we will refund your entire purchase price minus any shipping charges.
Just fill out the form at the contact us page with your name and the order number found on your invoice, with a simple explanation.
We will then note the account, and all you have to do is ship it back to us and within 15 days we will issue the refund back to your original payment method.
It is your responsibility to return the items to us. This needs to be done promptly at your cost.
If a shipment has been lost by the carrier (i.e. USPS, UPS, Fedex, DHL,...) and it is not recovered, and the delivery confirmation report shows a non-delivery then we will reship at no cost to the customer. However, if the shipment is claimed to be lost by the carrier and the delivery confirmation shows "delivered" then our guarantee has been fulfilled and WE WILL NOT RESHIP FREE OF CHARGE.
If a product is missing from your order then please contact us and once we verify the legitimacy of the claim then we will send the missing item to you. All orders are documented and are photographed prior to shipping to avoid any fraudulent claims.